We are unable to offer a refund or replacement on items that are not re-saleable. If you receive a damaged, faulty product or suffer an allergic reaction, please contact our Customer Care team in the first instance.

Christmas 

Any products fulfilled by Sephora UK purchased on or after the 15th of November can be returned anytime up until the 15th January 2024.

To register your returns using our Free UK returns service:

When you are ready to return, click here to get started.

• Enter your order number (without any letters at the end) and delivery postcode/ email address and select the items to be returned and reason for return.
• Choose your most convenient return method
• For printless option, your QR code is valid for 30days and can be used at any drop-off point that offers the same returns service as the one you selected when creating your return
• To find the nearest drop-off location click here

Channel-Islands: Self-Post option only is available – Feelunique will reimburse the return postage up to a maximum of £10.

Responsibility

We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.

Please keep your proof of return until the refund has been processed as it may be required.

Please note that we do not accept returns of personalised products.

Free Gifts must also be returned before your refund can be processed. If the free gift is not returned, we reserve the right to deduct the value of the free gift from your refund.

If your electrical item becomes defective past the return period, please contact our Customer Care team to have an RMA return code provided.

We do not accept returns after the applicable return period above.

For orders fulfilled by our Concession Brands, please view the returns information on the specific product page as these will be set up by each Concession Brand.

*Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.